Privacy Policy
Last updated: September 5, 2026
This Privacy Policy describes how Lumetrica ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our website at voltrushplay.vip and any related services we provide (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.
We are committed to handling your personal information with care, transparency, and respect. Please read this document carefully to understand your rights and our obligations.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you interact with our Services. This may include:
Contact and account information: Your name, email address, phone number, and any other details you submit through registration forms, consultation request forms, or direct correspondence with us.
Communication content: Messages, questions, feedback, and other content you send to us via email, contact forms, or any communication tool available on our platform.
Payment information: If you purchase services, payment details are collected and processed by our third-party payment processors. We do not store full payment card details on our systems.
Profile and preference data: Any additional information you choose to provide about your preferences, requirements, or goals when engaging with our consultation services.
1.2 Information Collected Automatically
When you visit our website, certain technical information is collected automatically through standard web technologies:
Device and browser data: IP address, browser type and version, operating system, device identifiers, screen resolution, and language settings.
Usage data: Pages visited, time spent on pages, links clicked, referral URLs, and navigation paths through our website.
Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to operate the website, remember your preferences, and analyse how our Services are used. You can manage cookie preferences through your browser settings.
1.3 Information From Third Parties
We may receive information about you from third-party sources, including analytics providers, advertising partners, and publicly available sources, where permitted by applicable law. We combine this with information we already hold about you only where we have a lawful basis to do so.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: To provide, operate, and maintain our Services, including processing consultation requests, scheduling sessions, and responding to your enquiries.
Communication: To send you service-related notifications, confirmations, updates, and responses to your messages. We may also send you information about new features or offerings where you have given consent or where we have a legitimate interest to do so.
Improvement and development: To understand how our Services are used, identify areas for improvement, conduct research, and develop new features or offerings.
Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, abuse, and other harmful or unlawful activity, and to protect the integrity of our Services.
Legal compliance: To comply with applicable legal obligations, resolve disputes, enforce our agreements, and respond to lawful requests from public authorities.
Analytics and performance: To measure the effectiveness of our content and communications, and to monitor the technical performance of our website and infrastructure.
3. Legal Basis for Processing
We process your personal information on the following legal grounds:
Contract performance: Processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our Services, ensuring security, and communicating with users, provided these interests are not overridden by your rights.
Consent: Where you have given us clear consent to process your information for a specific purpose, such as receiving marketing communications.
Legal obligation: Processing is necessary to comply with a legal obligation to which we are subject.
4. Sharing Your Information
We do not sell your personal information. We may share your information in the following circumstances:
Service providers: We engage trusted third-party companies and individuals to perform functions on our behalf, such as hosting, payment processing, analytics, email delivery, and customer support. These providers access your information only to perform services for us and are contractually bound to protect it.
Business transfers: If we are involved in a merger, acquisition, sale of assets, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such change and the choices available to you.
Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.
With your consent: We may share your information with third parties when you have explicitly consented to such sharing.
5. Cookies and Tracking Technologies
5.1 Types of Cookies We Use
Essential cookies: Required for the website to function correctly. These cannot be disabled without affecting core functionality.
Analytical cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Functional cookies: Allow the website to remember choices you make and provide enhanced, personalised features.
Marketing cookies: Used to track visitors across websites to display relevant advertisements. These are only set with your consent.
5.2 Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of our website. For more information on managing cookies, refer to your browser's help documentation.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:
The duration of our ongoing relationship with you and provision of Services to you; whether there is a legal obligation to which we are subject that requires us to retain your data; and whether retention is advisable in light of our legal position, such as for statutes of limitations, litigation, or regulatory investigations.
When your information is no longer required, we will securely delete or anonymise it in accordance with our data management procedures.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, regular security assessments, and staff training on data protection practices.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any credentials used to access our Services.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and any applicable regulatory authority as required by law.
8. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Right of access: You may request a copy of the personal information we hold about you.
Right to rectification: You may request that we correct inaccurate or incomplete information about you.
Right to erasure: You may request that we delete your personal information in certain circumstances.
Right to restriction: You may request that we restrict the processing of your information in certain circumstances.
Right to data portability: You may request that we provide your information in a structured, commonly used, and machine-readable format.
Right to object: You may object to the processing of your information where we rely on legitimate interests as our legal basis.
Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.
9. Third-Party Links and Services
Our website may contain links to third-party websites, services, or resources that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you visit. We are not responsible for the content, privacy practices, or data handling of external sites.
10. Children's Privacy
Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information without appropriate consent, please contact us and we will take steps to delete such information promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. Where we transfer your information internationally, we take appropriate steps to ensure that it receives an adequate level of protection in accordance with this Privacy Policy and applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
| Method | Details |
|---|---|
| Company | Lumetrica |
| info@lumetrica.com | |
| Phone | +61 3 5332 9499 |
| Address | 31B McKeon St, Maroubra NSW 2035, Australia |
| Website | voltrushplay.vip |
We are committed to working with you to resolve any concerns about your privacy in a fair and timely manner.